【N1 passer 】Japanese BPO / Japanese Bilingual Operations Supervisor
給与
70,000php ~ 100,000php
勤務地
Makati
仕事内容
-Analyze and demonstrate a clear understanding of the business process, products and services, and client profiles, especially service level agreements (SLAs)
Monitor productivity and quality of work on team and individual level; Develop, modify and strictly implement key performance metrics based on various project SLA;
-Be the team’s SME (subject matter expert) and act as QA - analyze common customer issues, develop processes to effectively correspond; coach and train team members accordingly
-Support team chief supervisor and management by actively fostering positive morale, open communication, and teamwork
-Prioritize and resolve escalated issues and complaints;
-Motivate team to achieve work goals; Support individual career development by conducting regular coaching and mentoring sessions
-Be an example or good behavior and ensure team member compliance to company rules; Recommend and execute corrective actions fairly and in a timely manner
-Recommend and develop tools, processes or strategies to improve quality, productivity, efficiency, and employee retention;
-Manage staff expectations, lead the change management process while implementing process improvement initiatives and be a consistent source of guidance
-Conduct root cause analysis and develop recommendations for issues concerning the operations team and work closely with other departments (e.g., HR, General affairs, Finance, IT, etc.) and Management to resolve these
-Perform all administrative tasks including but not limited to accomplishing timesheets, expense reports, and progress summaries and reports within the timeframe designed by Management;
Monitor productivity and quality of work on team and individual level; Develop, modify and strictly implement key performance metrics based on various project SLA;
-Be the team’s SME (subject matter expert) and act as QA - analyze common customer issues, develop processes to effectively correspond; coach and train team members accordingly
-Support team chief supervisor and management by actively fostering positive morale, open communication, and teamwork
-Prioritize and resolve escalated issues and complaints;
-Motivate team to achieve work goals; Support individual career development by conducting regular coaching and mentoring sessions
-Be an example or good behavior and ensure team member compliance to company rules; Recommend and execute corrective actions fairly and in a timely manner
-Recommend and develop tools, processes or strategies to improve quality, productivity, efficiency, and employee retention;
-Manage staff expectations, lead the change management process while implementing process improvement initiatives and be a consistent source of guidance
-Conduct root cause analysis and develop recommendations for issues concerning the operations team and work closely with other departments (e.g., HR, General affairs, Finance, IT, etc.) and Management to resolve these
-Perform all administrative tasks including but not limited to accomplishing timesheets, expense reports, and progress summaries and reports within the timeframe designed by Management;
応募資格
-Bachelor’s degree, any field, preferably business-related
-Preferably with at least 2-5 years of relevant work experience
-Passed the JLPT N1 Exam and/or can communicate in Japanese with native-level fluency.
-Excellent analytical, time management, attention-to-detail, and problem-solving skills
-Tech-, web- and social media savvy
-Proficiency in Microsoft Office
-Excellent verbal and written English skills
-Self-discipline, strong work ethics, personal and professional integrity
-Coaching, Monitoring, and Training
-Customer orientation and Results focus
-Excellent communication skills
-Personal and professional integrity
-Effective Stress Management
-Conflict Management
-Agility, creativity, and flexibility
-Preferably with at least 2-5 years of relevant work experience
-Passed the JLPT N1 Exam and/or can communicate in Japanese with native-level fluency.
-Excellent analytical, time management, attention-to-detail, and problem-solving skills
-Tech-, web- and social media savvy
-Proficiency in Microsoft Office
-Excellent verbal and written English skills
-Self-discipline, strong work ethics, personal and professional integrity
-Coaching, Monitoring, and Training
-Customer orientation and Results focus
-Excellent communication skills
-Personal and professional integrity
-Effective Stress Management
-Conflict Management
-Agility, creativity, and flexibility
言語
English, Japanese
休日休暇
Saturday, Sunday and Philippines National Holiday
福利厚生
その他
